Question 1

How will the course be delivered?

Accepted Answer

The course will be delivered live via zoom. The sessions will be recorded and you'll have access to the replay after to watch as many times as you'd like.

Question 2

Do you offer a payment plan?

Accepted Answer

Yes there are 2 payment options.

1. Pay in Full - $1497
2. Pay monthly for 3 months - $575 per month

Question 3

How do I book with Elbowroom?

Accepted Answer

You can easily book on our website or through Airbnb. You can browse by specific dates and cities, then add filters such as price, parking etc. to suit your needs.

If you’ve already made a booking and created an account, please log in for more specific information on your booking via the My Stays page.

Question 4

What will I be charged?

Accepted Answer

In addition to the cost of your accommodation, we charge a cleaning fee. You will see the full breakdown of your charges before payment.

Please note that we do charge for incidentals, such as damage to the property or furniture. More info can be found in our House Rules.

Question 5

When will I be charged?

Accepted Answer

You will be charged for your stay, including taxes and a cleaning fee, when you book.

Question 6

Do I need to bring my own soap or shampoo?

Accepted Answer

Nope, we got you covered! We have shampoo, conditioner and body wash in all units.

Question 7

Will there be cable television?

Accepted Answer

Not all our units are equipped with cable television, but should be equipped with a HDMI cable, chromecast or something similar. You can find out specific information regarding your space on every description of our spaces.

Question 8

What is included in Elbowroom’s service?

Accepted Answer

We truly believe that a full-service management solution is the only way to guarantee quality across the board. By getting to know your property inside and out, we're able to handle any and all issues that may arise during your rentals. Our management service begins once the space is ready for guests, after that we take care of everything. If you need support preparing for the guests we have a la carte services for that as well. Please refer to your service agreement for specifics.

Question 9

Who manages my reservations? How?

Accepted Answer

Managing all reservations and requests for information can be a time-consuming and arduous task, but not for us. Our team manages all of that for you. We have a dedicated and efficient team available 24/7 to guests.

Question 10

How do you decide my property rental fee?

Accepted Answer

Your property rental fee depends on its size, location, and availability. With our expertise and experience as well up to date data, we aim to determine the right price to maximize annual revenue.

Question 11

When and how do I get paid?

Accepted Answer

You’ll get paid monthly by the 15th of the month via direct deposit. During the 1st week of each month (or the next business day) we calculate how much revenue we brought in during the previous month and your payment is processed via direct deposit.

If you're a new client, please make sure you've filled out the onboarding form (https://forms.clickup.com/10624628/f/a47km-10847/S77JCH9LG8ERPFHLN7)so that there are no delays for your first payout. Your first payout will be the month after your first full month (Ex: Your property is listed on July 21, your first payout will be on September 15th and will include all dates prior)

Question 12

If I have a question, who do I contact?

Accepted Answer

For all questions, please send an email to partner@getelbowroom.com

Question 13

How do I create an Owner Stay?

Accepted Answer

Also known as owner blocks, Owner stays are booked days when the owner of a listing or someone on their behalf is staying in the property. They can also be used when a unit needs to be blocked off because the owner is doing renovations or improvements on the property.

Owner stays are not charged, so when creating an Owner stay all the fields related to monetary values are hidden. Also, no auto-invoices, auto-messages, or auto-charges will be created. However, Owner Stays will generate auto-tasks.
Owner stays appear in Financial Reporting as such, to allow for keeping track of the owner’s use of the property. They are also filterable in the Reservations module.

To add an Owner stay, select the days in the Calendar, and press “Add” → “Owner Stay”.

https://static.wixstatic.com/media/2114cb_9fe448847b5e45dabad93df0bac18e6a~mv2.png

The same can be done by adding a new reservation from the Reservations module and changing the status to Owner Stay.

https://static.wixstatic.com/media/2114cb_21b5e56dd38740069c91a688c6f60388~mv2.png

In the calendar, an owner stays can be easily identified/ spotted in the color "Blue". You can differentiate these reservations which will showcase in the color of blue not only on monthly, multi, and yearly calendars but also in the mini calendar that Hostaway shows in the Inbox when a thread is open:

https://static.wixstatic.com/media/2114cb_ce5066d1994945889fd97ff206ca5490~mv2.png

Question 14

What happens when guests cancel their reservation?

Accepted Answer

The reimbursement amount granted to guests who cancel their reservation varies according to the cancellation policy chosen. We adjust your rental rates according to the season, occupancy rates and local events, and do our utmost to offer you the best cancellation policy for your needs.

Question 15

What do I do if I need to cancel a guest’s reservation?

Accepted Answer

Canceling a booking as an owner can have a serious impact on guests and hurt your property’s performance. Cancellations can result in poor reviews, which can lead to fewer bookings for your property — and some of Elbowroom's partner sites even limit exposure or temporarily suspend listings that cancel guest reservations. On top of that, many listing sites also impose cancellation fees.

For these reasons, Elbowroom highly recommends avoiding owner-initiated cancellations whenever possible.

Of course, we recognize there are certain circumstances when canceling a guest reservation might be absolutely necessary. 
 
What steps should I take to cancel a guest reservation?
Whether you’ve accidentally double-booked your property or experienced an extreme circumstance, here’s what you’ll need to do:
1. If an unforeseen emergency situation has occurred, immediately block any open dates in your booking calendar for the amount of time you think you’ll need to restore your home to renting-ready condition.
2. If a booking needs to be canceled that’s more than 5 days away, click email us at partners@getelbowroom.com (partners@getelbowroom.com).  Include any documentation you have around your reason for canceling.  
3. If a booking needs to be canceled that begins in the next 5 days, still send the email with the details but also call 506.801.2526 to contact our team immediately.
We’ll then handle guest communications, and will reach out to you via email if we need any additional documentation.

Will I owe a fee, and can I avoid it?
You’ll be charged a fee when you cancel a guest’s reservation. The cancellation fee will be equal to the gross revenue including cleaning fee + $50 + tax per cancelled reservation. The fee will be deducted from a future payout that is large enough to have the entire fee applied.

In certain situations, you may be eligible for a refund or removal of that charge if you provide proper documentation of the issue and/or repair within 10 days of the cancellation. 
Please be prepared to supply the following:
 • For completed third-party repairs: 
    • Photos or screenshots of the issue (if visible)
    • An invoice or a work order from the business that completed the repairs, which should note your listing address and the business’ contact information

• For repairs you completed yourself:
    • Photos or screenshots of the issue (if visible), as well as photos that prove it was resolved
    • Receipts for the repair materials

• For repairs that are not complete:
    • Photos or screenshots of the issue (if visible)
    • A list of actions taken thus far (including dates)
    • An estimated timeline for work to be completed

Please note: All documentation must be dated around the time of the guest booking. Videos will not be accepted.
If any necessary documentation is missing from your initial request to cancel, we'll follow up via email to ask for it. 
If your request is approved for fee reimbursement, we’ll be able to add the amount as a  credit to future statement. If the fee hasn’t been applied to a future booking yet, we’ll void it immediately.

Question 16

Can I access my property when there is a guest there?

Accepted Answer

To ensure that your guests have a unique and unforgettable stay, you should not enter your property without first asking our team. Outside of emergencies or maintenance we do not enter the premises while a guest is there. 
You can block any dates you want to access your home in the Owner Portal.

Question 17

How long does it take to get my property listed?

Accepted Answer

It takes 10 business days from the time your property is 100% ready for us to get the listing live.

Question 18

Where will my listings be posted ?

Accepted Answer

We use a combination of platforms to generate the highest revenue and the highest occupancy possible including Airbnb, VRBO, and direct bookings. Where your listing is posted depends on the type of listing you have and the type of guest we’re looking to attract, you may be on one or all of these platforms.

Question 19

How much could I earn?

Accepted Answer

It’s hard to say until we get started but on average we bring in 30% more than a long term rental would. But we can assure you our target is not just to take away the hassle of hosting, it's to help you earn more as well.
We prepare your listings with care, and adjust your prices dynamically. This means that the price of your apartment rental will be adapted according to different criteria (day of the week, occupancy of neighbouring properties, past prices, local events) with the aim of achieving the best price possible.

Question 20

How do you choose my potential guests?

Accepted Answer

We are extremely careful when selecting guests. On Airbnb and similar platforms, we check if your future guests have been well-reviewed. For direct bookings, we only take referrals.

Question 21

Who takes the photos for my property listings?

Accepted Answer

We use professional photographers to ensure the photos are the highest possible quality. This makes for a more attractive listing and a higher occupancy rate.

Question 22

Why do my property rental rates vary over the course of the year?

Accepted Answer

We've developed our own pricing adjustment system. Based on yield management strategies, rental rates are updated daily according to the season, occupancy rates, and local events. We'll decide together on the minimum rate you want to set for your property when we adjust prices. But it's important to understand that lowering rent in the off-season allows you to boost your property's occupancy rate, which is why we encourage you to trust us and the journey.

Question 23

What are the risks involved in a short-term rental?

Accepted Answer

As there is a relatively high turnover in tenants, furnishings and equipment are obviously subject to greater wear and tear. Vacation rentals require a higher level of personal property maintenance, which can lead to some additional costs.

Question 24

How does Elbowroom minimize risks?

Accepted Answer

We minimize risks by carefully screening our guests. Our house cleaning staff, who come by after your guests leave, inform us of any anomalies in your home so we can step in without delay.

Question 25

What is included in the cleaning service?

Accepted Answer

We take the quality of our house cleaning services very seriously. The cleaning staff are all professionals; their services include an in-depth cleaning of the apartment and staging to match photos after guests leave.

Deep cleans are required seasonally and after any maintenance or renovations. These are charged separately and hourly.

Question 26

What size sheets are included in Elbowroom's Linen Program?

Accepted Answer

Queen Sheets
Fitted 60Wx 80L x 15D
Flat 96W x 120L

King Sheets
Fitted 78W x 80L x 15D
Flat 108W x 120L

Question 27

What is Elbowroom's Linen Program?

Accepted Answer

What Is the Linen Program?
Our Linen Program ensures that your property is consistently furnished with fresh, high-quality linens throughout the duration of our contract, regardless of wear and tear. This means that no matter how many times linens may become stained, damaged, or simply in need of replacement due to regular use, you can rest easy knowing that we've got it covered.
How Does It Work?
When you partner with us, you won't have to worry about the cost and hassle of constantly replenishing linens. Our program includes regular maintenance and replacement, allowing your property to maintain a pristine appearance and a comfortable atmosphere, every day, every stay.
Key Benefits:
1. Consistency: Your guests will enjoy a consistent level of comfort, with fresh linens provided for each stay.
2. Cost-Efficiency: Eliminate the need for frequent linen purchases and maintenance costs.
3. Enhanced Guest Experience: Provide our guests with the comfort and quality they expect, fostering positive reviews and return bookings.
4. Peace of Mind: Focus on enjoying hassle-free property management while we take care of linen upkeep.

Our Linen Program is just one of the ways we're committed to elevating the guest experience, reducing operational stress, and maximizing the value of your property investment. It's all about providing you with the ultimate convenience and ensuring that your guests feel right at home from the moment they walk through the door.

Question 28

How do I log into my owner account?

Accepted Answer

Your Owner Account is a simple, streamlined place where you can manage your rental and track its performance. Log in to see a variety of useful information, like your booking calendar, listing details and reports.
(https://help.evolve.com/s/article/How-do-I-read-my-booking-summary)
To access your account on your computer:
1. Click here to access the login page (you can also visit getelbowroom.com and an the bottom navigation click "Owner Portal"
2. Enter your email address and password, then click the "Login" button
3. If you are unable to access your account, try entering a different email address or click the “Forget your password?” link to reset your password 
To access your account on your phone:
1. Download the app from the Hostaway App in the Apple App Store or Google Play for Android
2. Open the app to access the login page
3. Enter your email address and password, then click the "Login" button
4. Click the “Auto login” slider if you’d like the app to remember your information for future logins, or keep it turned off to log in every time you use the app
5. If you are unable to access your account, try entering a different email address or click the “Forget your password?” link to reset your password

Question 29

How do I access my financial reports?

Accepted Answer

You can get important information about your rental by accessing the Owner Statements in your Owner Portal.(https://owner.evolve.com/s/login/)

To access your Statements first log into Hostaway and then in the left navigation bar, click on Owner Statements. You'll then see a list of all of your statements with the most recent at the top.

Question 30

How do I read my Owners Statement?

Accepted Answer

The Owners Statement provides details around revenue, payouts, and expenses. They're useful for financial planning and understanding your property’s performance. Here’s a closer look:

The first section of your report has Elbowroom's information as well as yours. If you need changes to the owner information please let us know and we can make that change easily. 
https://static.wixstatic.com/media/2114cb_45eb5f0f781d46b2b55643088cfdb91c~mv2.png

The next section is the summary of total revenue received and how it will be dispersed for the statement period:

https://static.wixstatic.com/media/2114cb_88b6fc8b533f43bfaca4ff506ea965c1~mv2.png

Following the summary you'll see a breakdown of reservations contributing to the revenue received.

https://static.wixstatic.com/media/2114cb_4926c753d3874381a79fc90126630459~mv2.png

Below that you'll see the expenses & extras for the period listed. Expenses are displayed in red as a negative and will include any utilities that we pay on your behalf as well as repairs or renovations. Extras would be displayed in green as a positive and would include instances where a credit is due to you that is not related to direct revenue from a reservation.

https://static.wixstatic.com/media/2114cb_ecf72e84ed8c437985eaaa673bbd7df8~mv2.png

Finally you'll see a section calculating the total with the owners payout +/- any expenses or extras.

https://static.wixstatic.com/media/2114cb_088eaab1dba947e4886dcc272f2ecaa0~mv2.png

You can click the “Download” button at the top of the Owner Statement to download a PDF or CSV version of the report.

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